Welcome to Tsapatsapa.com! By accessing or using our website, you agree to comply with the following terms and conditions. Please read these terms carefully before making a purchase or using our services.
1. General Overview
- Tsapatsapa.com is an online store based in Rwanda, offering high-quality shoes with free delivery across Rwanda.
- By using our website, you agree to these terms. If you do not agree, please refrain from using our services.
2. Use of the Website
- You must be at least 18 years old or have parental/guardian consent to use this website.
- You agree to provide accurate and up-to-date information during the checkout process.
3. Orders and Payments
- Order Confirmation: Once you place an order, you will receive an order confirmation via email or SMS.
- Payment Methods: We accept secure payment methods through mobile money, credit/debit cards, or other payment gateways available in Rwanda.
- Cancellations: Orders can only be canceled before they are shipped. Once shipped, cancellation is no longer possible.
4. Delivery
- We offer free delivery across Rwanda.
- Delivery times may vary depending on your location but typically range from 1-3 business days.
- It is your responsibility to provide an accurate delivery address. We are not liable for delays or failed deliveries due to incorrect or incomplete addresses.
- For clients who located in province get their deliveries to the their chosen favorite courier agency near them.
5. Returns and Refunds
- Eligibility for Returns: You may return unworn and undamaged shoes within 7 days of delivery for a refund or exchange.
- Return Process: Contact our customer service team to initiate a return. The item must be in its original condition and packaging.
- Refund Policy: Refunds will be processed within 7 business days after the returned item is received and inspected.
- Shipping for Returns: Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
6. Product Availability
- All products are subject to availability. If an item is out of stock after your order is placed, we will notify you and offer a refund or an alternative product.
7. Intellectual Property
- All content, logos, images, and designs on Tsapatsapa.com are the property of Tsapatsapa and may not be used without prior written consent.
8. Limitation of Liability
- We strive to ensure accurate product descriptions and images. However, slight variations may occur.
- Tsapatsapa is not liable for:
- Delays in delivery caused by external factors.
- Any damages arising from improper use of our products.
9. User Conduct
You agree not to:
- Use the website for fraudulent purposes.
- Interfere with or disrupt the website’s functionality.
10. Governing Law
These terms and conditions are governed by the laws of Rwanda. Any disputes will be resolved under Rwandan jurisdiction.
11. Changes to Terms and Conditions
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on this page.
12. Contact Us
For questions or concerns regarding these Terms and Conditions, please contact us:
- Email: info@tsapatsapa.com
- Phone: +250788987968
- Address: Kigali, Rwanda